Sterling Restaurant Equipment is a Coney Island Restaurant Equipment Inc company. The following terms and conditions apply to both Sterling Restaurant Equipment, and Coney Island Restaurant Equipment Inc. Our terms and conditions are subject to change without prior notice.
All deposits are valid for 30 days. After 30 days you will lose your deposit and your item(s) will be restocked for resale. Please make sure to communicate with one of our representatives if you need more time for pick up, or to have your item(s) delivered. Coney Island Restaurant Equipment Inc is not responsible for any deposits lost after 30 days from the time the deposit was placed due to lack of communication between the customer and Coney Island Restaurant Equipment Inc. If an item was held via deposit and the customer requests a refund, the customer will be issued a 30% restocking fee. The remaining amount will be refunded back to the customer.
Coney Island Restaurant Equipment Inc accepts Visa, Mastercard, Discover, Apple Pay, Cash, Checks, ACH payments, Wire Transfers, and Electronic Payments (such as Chase Quick Pay, PayPal, Clover, Venmo, CashApp, etc.). Due to high processing fees we now unfortunately no longer accept American Express. If you make a purchase with American Express your money will be refunded back to you within 5-7 business days. If paying via check please note that all checks must clear within 7 business days before any merchandise is released. Checks from customers purchasing off apps such as OfferUp are not accepted for security reasons.
What is Our Return Policy?
Returns are accepted for new items only within 7 days of purchase. No returns on used items once the purchase has been made, and once the item left the premises. Please make sure to double check items upon accepting shipment, or delivery. Do not sign for an item if you see that the item is damaged. Coney Island Restaurant Equipment Inc is not responsible if the customer signed for a damaged item; nor is Coney Island Restaurant Equipment Inc liable if the merchandise doesn't fit in the desired location at the customers location, or if the customer made a mistake by ordering the wrong item, or if the customer has failed to tell us what approvals they require in their state and county. Customer assumes all responsibility for each and every order. If the new item is damaged, or appears broken simply have the driver send it back. All sales are final. Coney Island Restaurant Equipment Inc does not provide any refunds. Coney Island Restaurant Equipment Inc. issues a store credit on all returned new items that is returned within 7 business days.
Exchanges can only be made within 7 days of purchase with original receipt. Returned merchandise must be in unopened, undamaged, and in original condition. No exchange without receipt. Please be advised that there is a 30% restocking fee on all new returned items. No exemptions. Coney Island Restaurant Equipment responsible if merchandise doesn't fit in doorway. Customer assumes all responsibility to make sure merchandise fits inside their premises. No exchange for parts, special orders, or electrical items. Shipping fees are not included in our items price unless otherwise posted. Please note that by purchasing an item, or items from Coney Island Restaurant Equipment Inc you are giving us your consent and are agreeing to our policy, terms, and conditions. Coney Island Restaurant Equipment Inc is not liable if the customer has not read our policy, terms, and conditions. Customer assumes all responsibility for reading our policy, terms, and conditions before making a purchase in person, or on our web store.
Standard & Special Orders Policy
No refunds, exchanges, or returns on special orders. Due to the current national shipping crisis Coney Island Restaurant Equipment is not responsible for any delays on standard, or special orders. Orders are given an approximate estimate time of delivery. An estimate time of delivery is only an estimate. Delays are to be expected. If an order exceeds the ETA (estimate time of arrival) Coney Island Restaurant Equipment Inc will not be held liable, or accountable for any delays on standard, or special orders.
All cancelations on standard, or special order are subject to a non-refundable 25% cancelation fee.
Sales Tax Policy
All NY state customers are subject to paying 8.862% NY sales tax. All Floridian customers are subject to a 6% state sales tax. If you are purchasing outside the state of New York, or Florida you automatically qualify to be tax exempt. Please make sure to inform us that your business is out of state. If you have a tax exempt form please email it to us at firstname.lastname@example.org. All temples, government facilities, hospitals, schools, equipment dealers are tax exempt. Please make sure to send us an up to date tax exempt form. Restaurant tax exempt forms are not accepted for purchasing equipment. Those tax exempt forms are only tax exempt when it comes to purchasing foods and other food related items. Coney Island Restaurant Equipment is not liable if the customer has failed to inform our staff of their business address. Customer assumes all responsibility. If the customer informs our staff that their business is out of state after they have made their purchase Coney Island Restaurant Equipment will issue the full tax amount of that state back to the customer as a store credit.
All new items are backed up by a warranty from the manufacture. Coney Island Restaurant Equipment Inc is not responsible for any damages, or defects on new items. All warranty related issues must be taken up with the manufacture of the new item. No warranty service can be issued without receipt. If you misplaced your receipt call us and we will send it to you via text message, email, or in person from our Clover POS Station device. All used items are backed by Coney Island Restaurant Equipment Inc 30 day warranty on motor, or compressor only. Customers are responsible for the costs of parts and labor. Used items warranty are only for local customers in the 5 boroughs, and long island. All used items are sold "as is" for customers purchasing outside of our local service area. Please confirm with our staff that your area is covered by our used warranty service. Coney Island Restaurant Equipment Inc is not responsible if a customer did not discuss the area in which the item is being sent, or delivered.
How To Return An Item
To return an item make sure that the item is in its original unopened, and undamaged condition. If the item is new please return the item in its original box. Bring the item safely back to one of our stores, or call to schedule a pick up from our company. A 30% restocking fee will be added to your order and you'll be issued a store credit for an exchange. Store credit is valid for 90 days. For more information on how to return an item please contact Joe at (347) 372-7755.